[Isait] Fwd: [CSL]: Policy Post 8.02: Call For Best Practices, Cases Studies A nd Papers For E-gov Toolkit
jeremy hunsinger
jhuns at vt.edu
Fri Feb 22 18:05:38 EST 2002
Begin forwarded message:
> From: John Armitage <john.armitage at UNN.AC.UK>
> Date: Fri Feb 22, 2002 03:20:46 AM US/Eastern
> To: CYBER-SOCIETY-LIVE at JISCMAIL.AC.UK
> Subject: [CSL]: Policy Post 8.02: Call For Best Practices, Cases
> Studies A nd Papers For E-gov Toolkit
> Reply-To: The Cyber-Society-Live mailing list is a moderated discussion
> list for those interested <CYBER-SOCIETY-LIVE at JISCMAIL.AC.UK>
>
> -----Original Message-----From: CDT Email [mailto:info at cdt.org]
> Sent: Thursday, February 21, 2002 7:24 PM
> To: policy-posts at cdt.org
> Subject: Policy Post 8.02: Call For Best Practices, Cases Studies And
> Papers For E-gov Toolkit
>
>
>
> CDT POLICY POST Volume 8, Number 2, February 21, 2002
>
> A BRIEFING ON PUBLIC POLICY ISSUES AFFECTING CIVIL
> LIBERTIES ONLINE
> from
> THE CENTER FOR DEMOCRACY AND TECHNOLOGY
>
> CONTENTS:
> (1) Call For Best Practices, Cases Studies And Papers For E-gov
> Toolkit
> (2) The Concept And Tools Of E-government
> (3) The Elements Of Effective E-government
> (4) The Challenges And Opportunities Of E-government
>
> ------------------------------------------------------------------------
>
> (1) CALL FOR BEST PRACTICES, CASES STUDIES AND PAPERS
> FOR E-GOV TOOLKIT
>
> CDT, in association with the World Bank's InfoDev Program, is
> looking for best practices, case studies and papers for inclusion in
> a toolkit to guide the evolution of electronic government in
> developing countries.
>
> The toolkit is intended to be used by technology and policy leaders
> in the developing world to design their own e-government projects.
>
> Procedure: Send in your success stories, models, guides, etc,
> through the online form at:
> http://www.cdt.org/egov/submissions.shtml. Submissions for this
> toolkit must be of practical value. We ask that you designate your
> submission as either a best practice/case example or an
> overview/paper.
>
> * Best practices and case examples should highlight how e-gov
> principles have been applied to specific projects in the developing
> world. We are looking for examples that provide good models for
> developing countries to follow.
> * Overviews and papers should provide generalized guidance to
> those who are embarking on e-government, providing advance
> warnings of the pitfalls but also highlighting the opportunities and
> cost savings available. We are looking for papers that include
> accountability as part of the the e-government framework.
>
> Submission deadline: March 31, 2002
>
> Questions about the project, submission process, or outline should
> be sent to egovernment at cdt.org. [Submissions sent to this address
> will be accepted, but we would prefer you to use the Web
> submission system].
>
> ------------------------------------------------------------------------
>
> (2) THE CONCEPT AND TOOLS OF E-GOVERNMENT
>
> E-government is the application of information and communication
> technology to transform the efficiency, effectiveness, transparency
> and accountability of informational and transactional exchanges
> within government, between governments and government
> agencies at federal, municipal and local levels, citizens and
> businesses; and to empower citizens through access and use
> of information.
>
> There are three phases of E-Government:
>
> * The "PUBLISH" phase -- tools that facilitate broader access to
> government information using information and communications
> technologies.
> * The "INTERACT" phase -- tools that promote broader public
> involvement in participatory government.
> * The "TRANSACT" phase -- tools that make government services
> available using information and communication technologies.
>
>
> ------------------------------------------------------------------------
>
> (3) THE ELEMENTS OF EFFECTIVE E-GOVERNMENT
>
> E-government is much more than creating government Web sites.
> In planning for the E-gov toolkit, CDT assembled an international
> advisory board who identified a set of key issues that must be
> addressed in order to make e-government successful.
>
> * Process development: Critical to the success of e-government
> transformation is the understanding that e-government is not just
> about the automation of existing process and inefficiencies.
> Conversely, it is about the creation of new processes and new
> relationships between governed and governor.
> * Leadership: In order to manage this change, leaders who
> understand technology and policy goals will be needed at all
> levels through government, from elected through to administrative
> levels.
> * Strategic investment: Governments will need to prioritize some
> programs over others to maximize available funds in view of tightly
> limited resources. This will necessitate a clear objective for
> programs and a clear route to that objective.
> * Public policy and law: New technologies have already thrown up
> a minefield of legal and policy questions. If e-government and
> e-commerce are to be successful, legislatures must be wary of
> short-term solutions. They must also take proactive steps to
> ensure that good intentions are backed up with policy commitment.
> * Collaboration: Governments will have to explore new
> relationships
> with the private sector and NGOs to ensure quality and delivery of
> government services. Some agencies may also have to overcome
> traditional reluctance to work with each other to maximize benefits
> of scale in e-government projects.
> * Civic engagement: E-government initiatives depend, to some
> extent, on an engaged citizenry and to that end, efforts to foster
> civic engagement are critical to the success of e-government
> plans.
>
>
> ------------------------------------------------------------------------
>
> (4) THE CHALLENGES AND OPPORTUNITIES OF E-GOVERNMENT
>
> The process e-government tools and systems often means facing
> new kinds of challenges. Developing countries, in particular, have
> many barriers to overcome. Confronting these challenges directly
> can be a means to turn these difficulties into new opportunities.
> Our e-government toolkit is looking for responses to the following
> concerns:
>
> * Development: All countries implementing e-government have
> struggled to develop a basic infrastructure to take advantage of
> new technologies and communications tools. This often includes
> problems of literacy and e-literacy.
> * Accessibility: Governments must serve all members of society
> irrespective of their physical capabilities. In many countries more
> than one language or dialect will be prevalent -- setting appropriate
> standards for accessibility will be difficult. New services will have
> to be designed with appropriate interfaces -- this may have
> significant cost implications. The "digital divide" and disability
> issues are also continuing accessibility concerns.
> * Privacy: Privacy is one of the fastest growing issue
> internationally.
> Governments are entrusted with huge amounts of personal
> information and must be a responsible custodian.
> * Security: Security is costly but security breaches shatter
> public
> trust in government.
> * Transparency: Government must be transparent in different ways
> to the private sector. This will be reflected in their choice and
> designs of ICT systems.
> * Interoperability: Adding new systems on top of outmoded and
> legacy systems has been problematic for the private sector and
> will, in all likelihood, be problematic for the government sector.
> * Records management: New technologies are being created to
> help manage information. Governments have unique needs in
> this field. Historical documentation is of special importance for
> governments.
> * Education and marketing: E-government services are only useful
> if
> people know about them. Education and outreach programs will be
> needed. As the boundaries of the state become blurrier, new rules
> may be needed to govern the relationship of the public and private
> sectors.
> * Public/private competition/collaboration: Issues of public vs
> private
> collaboration and competition are already part of an international
> debate on governance. E-government steps into a difficult area.
> * Intergovernmentalism: Transforming government means
> individuals should be served by the easiest and most efficient
> means possible. But, this could raise serious constitutional and
> political issues about the relationship between states/provinces,
> federal government, (where applicable) local government, and the
> international community.
> * Workforce issues: Human resources planning needs to be
> structured with the new goals in mind.
> * Cost structures: Investment now, savings later. But planning and
> budgeting in an unstable climate is difficult.
>
> We are planning to compile the toolkit in online, CD and printed
> versions, with indexing and searching capabilities that allow best
> practices and other materials to be correlated to the foregoing
> issues.
>
> ------------------------------------------------------------------------
> Detailed information about online civil liberties issues may be
> found at http://www.cdt.org/.
>
> This document may be redistributed freely in full or linked to
> http://www.cdt.org/publications/pp_8.02.shtml.
>
> Excerpts may be re-posted with prior permission of ari at cdt.org
>
> Policy Post 8.02 Copyright 2002 Center for Democracy and
> Technology
>
>
>
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jeremy hunsinger
jhuns at vt.edu
on the ibook
www.cddc.vt.edu
www.cddc.vt.edu/jeremy
www.dromocracy.com
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